5:00 PM MT · Denver local time Each office on its own clock
Denver openAustin still has an hour to go
Denver closedDenver calls follow its evening rules
Local-hours routing
Each office opens and closes on its own clock.
Features Workflow Automation
Run locations in different time zones without confusion.
Hours, routing, reminders, and reporting all respect the local clock of each location.
DenteCure Time Zone Management: every office on its own clock
Hours, routing, reminders and reports resolve in each location's local time.
Book a demoNew Year's DayAll offices closed
Nevada DayReno closed
Dec 31Close at noon
Holiday calendars
Each location keeps its own closed days and special hours.
Greetings
Morning greeting
Afternoon greeting
Holiday message
Greetings by time of day
Callers hear “good morning” in the morning, wherever the office is.
10:41AustinOpen
9:41DenverOpen
8:41San DiegoOpen
Clocks at a glance
See which offices are open right now.
DayAustinDenver
Mon14296
Tue151102
Wed13899
Reports that roll up
A group view that counts each office's day in its own hours.
Set once per site
No arithmetic every time hours change.
Reminders in local time
Texts arrive at a sensible hour for the patient.
After hours per office
Each location closes on its own rules.
Group-level view
One report across every zone.
What changes
What Time Zone Management changes, for everyone on the call.
Patient coordinator
BeforeMental math
Converting hours before every call
With DenteCureLocal time
Each location shows its own clock
Before
Call list sent atAustin time
Austin8:30 AM · open
Denver7:30 AM · closed
San Diego6:30 AM · closed
6a12p6p10p
One clock for three officesPatient
BeforeWrong hour
Reminders sent before the office opens
With DenteCureOn time
Reminders follow the location’s clock
Before
Wrong clockDenver closes at 4Reminders at 5 AMReports in one zone
Local time
Operations lead
BeforeMismatched
Reports mix three time zones
With DenteCureRolled up
Each location reported in its own hours
BeforeLocation · DenverMountain timeFollows Austin
- Opens
- 8 AM Austin time
- After hours
- an hour early
- Reminders
- 5:40 AM to the patient
Austin9:30 AM · OpenAmerica/Chicago
Denver8:30 AM · OpenAmerica/Denver
San Diego7:30 AM · ClosedAmerica/Los_Angeles
Austin
Denver
San Diego
6a12p6p10p
How it works
Three offices, three clocks, one view.
Set the zone once per site, rather than doing arithmetic every time you edit hours.
Questions
Before you switch it on.
What actually resolves in local time?
Opening and closing, after-hours routing, appointment reminders, scheduled reports and the timestamps you read in the workspace. If it involves an hour, it belongs to the location's clock.
What about a patient in a different zone from the practice?
Reminders go out at a sensible hour for the patient, and the appointment is shown in the practice's time to the practice. Nobody is texted at five in the morning because head office is on the east coast.
Does it handle daylight saving?
Automatically, per location, including places that do not observe it at all. This is the part that bites practices with an Arizona office.
Can group reports still compare locations?
Yes. Each location's day is measured in its own hours, and the group view adds them together, so an eight-to-five day is compared against an eight-to-five day rather than against a clock.
What happens when a location changes its hours?
You change them once, and routing, after-hours rules, reminders and reports all follow. There is no second place to remember.
Is there a limit on locations?
No practical limit. Practices run this from two offices to several dozen, and the configuration is per location rather than per phone line.
Demo
See Time Zone Management on your own phone lines.
A group spanning three time zones behaves like one practice.
Book a demo- Business hours stored per location
- Reminders sent in the local time of the patient
- Reports roll up correctly across zones
- No daylight-saving surprises in the routing
