6:00 PM · the office closes No one flipped a switch
Office hoursRings the front desk
After hoursEmergencies to the on-call dentist
Switches on its own
Routing changes when the office closes, with no one flipping a switch.
Features Workflow Automation
Nights and weekends get a real plan.
Route after-hours calls to an answering service, an on-call provider, or the AI receptionist by rule.
DenteCure After-Hours Call Transfers: nights and weekends, handled
After-hours calls follow the rules you set, so emergencies reach someone and routine calls are handled by morning.
Book a demoEmergency 9:12 PMDr. Marcus Hill Call transferred
Emergencies escalate
An urgent caller is connected to the on-call dentist with the details already gathered.
On call tonight
Dr. CarterClaire DawsonDr. Nguyen
On-call rota
Calls go to whoever is on call tonight, not to a fixed number.
After-hours voicemail · 0:28
Voicemail with a follow-up
Routine calls leave a message and get a text first thing in the morning.
Emergency call at 9:12 PMOn-call dentist texted with a summary
The right people are told
The on-call dentist gets a text with a summary before the call connects.
Holidays included
Closed days and half days follow their own rules.
Nia as an option
Let the AI receptionist book routine calls overnight.
Answering service
Send overflow to a service you already use.
Per location
Each office sets its own closing time.
What changes
What After-Hours Call Transfers changes, for everyone on the call.
Patient
BeforeVoicemail
An emergency at 9pm reaches a recording
With DenteCureAnswered
The call reaches someone who can help
Before
8:04 PM · office closed
Emergency · swellingNew patientBilling question
Every call ends in voicemailVoicemail
On-call dentist
BeforeEvery call
Woken for questions that could wait
With DenteCureEmergencies
Only urgent calls ring, with a summary first
BeforeSaturday night
- 8:04 PMCracked tooth · voicemail
- 9:31 PMRoutine question · voicemail
- 11:48 PMHung up on the greeting
Office manager
BeforeMorning backlog
Voicemails waiting at 8am
With DenteCureAlready booked
Routine callers booked overnight by Nia
BeforeAfter-hours call · 8:04 PMEmergency · Austin CentralVoicemail
- Who answered
- nobody until Monday
- What they knew
- a voicemail, maybe
- Patient
- called another practice
How it works
Set the rules once. The night runs itself.
Mon8:00 – 6:00
Tue8:00 – 6:00
Wed8:00 – 6:00
Thu8:00 – 6:00
Fri8:00 – 1:00
Sat9:00 – 1:00
SunClosed
Implants · Exact$980 this month31 calls
Emergency dentist$640 this month44 calls
Invisalign · Broad$520 this month12 calls
Brand$260 this month9 calls
Questions
Before you switch it on.
How does it know what counts as an emergency?
By what the caller describes, against the rules you set, swelling, trauma, bleeding, severe pain. The threshold is yours, and you can make it cautious, which most practices do at the start and relax later.
Who gets woken up?
Whoever is on call, from the rota you keep, and nobody else. Routine calls never reach a person at night; they leave a message and get a text first thing in the morning.
What does the on-call dentist get?
A summary before the call connects, who is calling, what they described, and their history if they are an existing patient, so they are not answering a cold phone at eleven at night.
What if the on-call person does not pick up?
It escalates down the list you define, and falls back to a message with an immediate morning follow-up rather than leaving the caller with nothing.
Can different locations have different rules?
Yes. Closing times, holidays, on-call rotas and escalation paths are per location, which matters as soon as you have offices in different time zones or with different hours.
Do we have to use your answering service?
No. Overflow can go to the service you already use, to Nia, or to voicemail with a morning text. The routing is yours to decide, per hour and per call type.
Demo
See After-Hours Call Transfers on your own phone lines.
An emergency at 9pm reaches somebody who can help.
Book a demo- Separate routing for evenings, weekends, and holidays
- Emergency calls escalate to the on-call provider
- Everything else handled or captured for the morning
- After-hours activity visible when the practice opens
