Live0:18longest wait right now2 calls waiting · 3 staff free
Live at a glance
Queue length and the longest wait, updating as calls come in.
Features Workflow Automation
Watch the phones the way you watch the schedule.
Live status and scheduled reports covering volume, answer rate, wait time, and recovery.
DenteCure Monitoring and Reporting: watch the phones as the day happens
Live queues, wait times and answer rates by location, with reports that arrive on their own and alerts on your thresholds.
Book a demo6518
8a10a12p2p4p6p
65 calls, 8–9 AMVolume by hour
See when the phones are busiest so you can staff for it.
Missed · 11:40 AM
Dana Flores(512) 555-0127Denver office
Follow-up dueMissed calls, flagged
Unanswered calls stand out with a follow-up attached.
Team responsiveness
Pick-up time and handling for each person on the phones.
Answer rate
Austin96%
Denver82%
San Diego94%
Offices side by side
Answer rates compared across every location.
Scheduled reports
Delivered to leadership, no login needed.
Threshold alerts
Someone hears when answer rate drops.
Download the data
Export by location, team or date range.
Filter any view
Slice by office, department or call type.
What changes
What Monitoring and Reporting changes, for everyone on the call.
Operations lead
BeforeNext month
A bad phone day shows up weeks later
With DenteCureLive
Answer rate and queue visible as they happen
Before
Answer rate · target 90%Monthly report · arrives next month
Seen in next month’s reportPractice owner
BeforeSpreadsheets
Reports assembled by hand
With DenteCureScheduled
Reports arrive on their own
Before
Answer rate, all locations
seen monthlyon a spreadsheet
The bad week is discovered after it ends.
Austin?Denver?San Diego?
Office manager
BeforeUnnoticed
Nobody saw the queue building
With DenteCureAlerted
Alerts fire when a threshold is crossed
Before
Nobody lookedDenver dipped TuesdayLunch queue, every dayTwo missed at 8 AM
Acted on
How it works
The phone day, on the wall, while it is happening.
Calls waiting2
Longest wait0:18
Answered, last 7 days94%
Calls today412Answered94%Abandoned11Avg handle3:04Booked168
Answer rate today
Austin96%
Denver93%
San Diego94%
Calls by hourOn a call now
Maya B.New patient1:12
Kenji S.Insurance4:38
Grace M.Reschedule0:47
In queue3 waitinglongest 0:18
Team
Queues, wait times and who is available, as it is happening rather than tomorrow.
Questions
Before you switch it on.
What is on the live view?
Calls waiting, the longest wait, who is on a call, and the answer rate so far today, per location. It is meant to be glanceable on a screen at the desk rather than something you log in to study.
Who gets the reports?
Whoever you nominate, by email, on the schedule you choose. Owners and regional managers generally take a weekly summary; the practice manager tends to want the daily one.
Can we set our own thresholds?
Yes. Alerts fire on the numbers you decide, answer rate below a level, waits over a length, missed calls in a window, because what counts as a bad morning differs between a single office and a twelve-location group.
Does it compare locations fairly?
It compares them on the same measures, in their own local time and opening hours, which is what makes the comparison fair. A location open until seven is not penalised for calls at six.
Can we export the data?
Yes, by location, team or date range, for the people who want to do their own analysis in a spreadsheet.
Does anyone actually watch a wallboard?
Not constantly, and it does not need to be watched to be useful. The live view answers 'is the phone in trouble right now', and the alerts handle the times nobody is looking.
Demo
See Monitoring and Reporting on your own phone lines.
A bad phone day is visible while it is happening.
Book a demo- Live view of queues, waits, and agent status
- Scheduled reports delivered to leadership
- Alerts when answer rate drops below your threshold
- Compare locations on the same measures
