GreetingNia answersFront desk
Linked end to endVisual builder
The whole flow is laid out as steps, not buried in settings.
Features Workflow Automation
Change how calls are handled without calling support.
A visual builder for menus, hours, greetings, and routing that a practice manager can actually use.
DenteCure Call Flow Management: change routing without a ticket
A visual builder for menus, hours and greetings that a practice manager can run, with every version saved.
Book a demo 12:30 PM · lunch starts Back on at 1:30 PM, on its own
Ring groupEvery phone at the desk rings
Lunch messageCallers hear when you reopen
Time-based logic
Route differently at lunch, after hours and on holidays.
(512) 555-0199
Austin CentralLocation-aware
Each caller reaches the office they are calling about.
Test call
Greeting played
Open now: 10:12 AM
Ringing the front desk
Preview before it goes live
Walk a test call through the flow before a patient hears the change.
VersionChangeWhen
v14Holiday greetingLive
v13New ring groupYesterday
v12Spanish optionMonday
Roll back in a click
Every published version is kept, so a change that did not work is undone in seconds.
No IT needed
Managers make changes themselves in minutes.
Record greetings
Upload or record a new message in the builder.
Ring groups
Choose who rings, in what order and for how long.
Version history
See who changed what, and when.
What changes
What Call Flow Management changes, for everyone on the call.
Front desk
BeforeSupport ticket
A holiday greeting needs a vendor call
With DenteCureTwo minutes
Edit, preview and publish it yourself
Before
Holiday greeting3 days
Email the vendorTicket #4821WaitLive later
Waiting on a vendor ticketFront desk
BeforeWrong queue
Calls ring people who cannot help
With DenteCureRight person
Routing by choice, hours and team
Before
Waiting on the vendorNew ring groupHoliday hoursSecond location menu
Live
Practice owner
BeforeStuck
Changes wait on someone else’s calendar
With DenteCureIn control
Every change saved, with one-click rollback
Before
Time to change the main line
1 weeka ticket and a wait
Every change goes through the phone vendor.
Ticket neededalwaysChanges this month1Published byvendor
See the whole flow. Change it before lunch.
Open the builder. The whole flow is visible as steps rather than hidden in a configuration file.
GreetingNia answersHand to front deskNia books it
Editing · Greeting
Thanks for calling Austin Central Dental. This call may be recorded.
VoiceWarm · English (US)
Questions
Before you switch it on.
Who can change the call flow?
Anyone you give access to, usually the practice manager. The whole point is that a routing change does not need a support ticket and a three-day wait at the phone vendor.
Can we test a change before it goes live?
Yes. Walk the flow end to end, hear what a caller would hear, and publish it only when it does what you expect. Unpublished changes do not affect live calls.
What if we break something?
Roll back. Every published version is kept, so returning to the flow you had this morning takes a moment, and the change history shows who changed what.
Does this replace our phone system?
It manages how calls route, which for most practices is the part they actually wanted to control. Your lines keep working; the menus, hours, ring groups and greetings become something you edit.
Can we schedule changes?
Yes, holiday hours, half days, a closure for a team meeting. The flow follows the calendar rather than someone remembering to flip a switch on the day.
How do we know a change helped?
The same measures before and after: answer rate, abandons, where callers drop out of the menu, and how many reached the right team. A change that reads well and performs badly is visible within a week.
Demo
See Call Flow Management on your own phone lines.
A holiday message takes two minutes, not two days.
Book a demo- Visual editor for every step in the flow
- Preview a change before it goes live
- Version history with a one-click revert
- Roll one flow out across multiple locations
