Greeting9Empathy10Booking ask7
Automatic quality criteria
Greeting, empathy and the booking ask are scored on every call with the same yardstick.
Features Conversational AI
Coach the front desk with evidence, not impressions.
Every call is scored against the same criteria, so coaching conversations start from what actually happened.
DenteCure AI Call Scoring: coaching that starts from the call
Every call is graded against the criteria your practice sets, so the team improves from evidence instead of impressions.
Book a demoA scorecard you weight
Decide how much each part of the call counts for new-patient, billing and reschedule calls.
Recording notice missedCall at 10:42 · sent for review
Compliance checks
Flags a missing recording notice or wording your practice has asked the team to avoid.
Team memberCalls scoredAverage
Maya B.4291
Kenji S.3784
Tasha G.2972
Scorecards by person
Scores, breakdowns and trends for each team member, filtered by location and call type.
Coaching moment · 1:57
Coaching moments
Jump to the second a score was earned or lost, and play it back together.
Criteria per call type
New-patient, billing and reschedule calls are each judged on what matters for them.
Progress over weeks
See whether coaching is working, person by person.
Fair comparisons
Every location and team member measured on the same scale.
Low-score alerts
A manager hears about a rough call the same day.
What changes
What AI Call Scoring changes, for everyone on the call.
Front desk
BeforeGuesswork
Feedback depends on which calls someone overheard
With DenteCureScored
Every call graded against the same criteria
Before
3 of 40 calls ever heard9+7–8under 7
Practice manager
BeforeAnecdotes
Coaching starts from memory and impressions
With DenteCureEvidence
Jump straight to the moment that needs work
Before
Average call score, this week
6.1flat for a month
Nobody knows which part of the call is weak.
Greeting7.2Discovery6.4Booking ask4.8
Practice owner
BeforeUnclear
No fair way to compare the team
With DenteCureComparable
Score trends by person, location and call type
BeforeMonday, front desk
- 9:12Call ended · no notes
- 11:40Call ended · no notes
- 2:05Call ended · no notes
How it works
Build the scorecard once. Every call is graded against it.
FiltersTodayNew patient calls3 locationsLive
+4
+4Greeting20%
Discovery questions30%
Handling objections20%
Asked for the booking30%
Total weight100%
Applied to every call from todayEdited by Mark Ellison · 9:02Average80Booked4 of 6
Lucia Romero9:14 · 2:48 · Google AdsBooked91
Ruth Palmer9:42 · 4:05 · ReferralBooked74
Dana Flores10:05 · 1:52 · OrganicBooked86
Avery Moore10:31 · 6:20 · Google AdsNo booking62
Jordan Lee11:02 · 3:11 · ReferralBooked89
Owen Carter11:20 · 2:04 · DirectCallback781:573:12
- Warm greeting
- Asked about insurance
- Offered a callback instead of booking
- Confirmed the time
6 of 6 calls scoredAverage 80 · up 6 on last weekAustin CentralUpdated 2 min ago
You define what good sounds like. Set the criteria that matter to your practice: the greeting, discovery questions, handling an objection, asking for the booking.
Questions
Before you switch it on.
Who decides what a good call sounds like?
You do. The scorecard is a list of criteria your practice sets, the greeting, whether the caller's reason was explored, whether the appointment was actually asked for, how the call was wrapped up, and you choose how much each one counts. Different call types can be judged on different things, so a billing call is not marked down for failing to book a visit.
Is every call scored, or only a sample?
Every call that comes through DenteCure is scored, which is the point. Manual call review only ever reaches the handful of calls a manager had time to listen to, and those are rarely the calls that needed attention. Scoring all of them means the pattern is visible rather than the anecdote.
Will the team feel like they are being watched?
That depends on how you use it, and most practices introduce it as coaching rather than surveillance. Each score links to the moment in the recording that produced it, so a conversation starts from something specific and fixable instead of a general impression. Managers can also share a single clip rather than a whole call.
What if we disagree with a score?
Override it. Scores are a starting point, not a verdict, and a manager can adjust any of them and leave a note explaining why. Those corrections also tell you when a criterion is written too strictly, which is usually the real problem.
Does this replace our call recordings?
No, it sits on top of them. The recording and transcript stay attached to the call and the patient, and the score is an extra layer that tells you where to listen. You can still open any call and hear it end to end.
How long before scores mean anything?
Individual calls are scored immediately. Trends need a week or two of normal call volume before they say something reliable about a person or a location, which is also roughly how long it takes a team to stop noticing that scoring is on.
Demo
See AI Call Scoring on your own phone lines.
Coaching stops depending on which calls a manager happened to overhear.
Book a demo- Consistent scoring across every call and every team member
- Criteria you define for greeting, discovery, and the ask
- Score trends by person, location, and call type
- Jump straight to the moment in the recording
